Refund policy
RETURN & REFUND POLICY
Last updated: October 14, 2026
This Return & Refund Policy applies to purchases made from Kenqavo, a men's clothing and footwear store operated by CLOUTCREW LTD.
We understand that fit, comfort, and personal preference are especially important when purchasing clothing and footwear online. The following policy explains how eligible returns, refunds, damaged items, and cancellations are handled.
A. RETURN TIMEFRAME
Eligible items may be returned within 30 days after the last item in your order has been delivered.
Please contact us within this period if you would like to request a return.
B. CONDITION OF RETURNED APPAREL AND FOOTWEAR
To be considered for a return, clothing and footwear should generally be:
- Unworn other than reasonable indoor try-on;
- Unwashed;
- Free from stains, odors, damage, or signs of extended wear;
- In the original condition in which it was received;
- Returned with original packaging, accessories, or included components where applicable.
Shoes should be tried on indoors on a clean surface whenever possible.
We reserve the right to decline returns showing clear signs of wear, misuse, washing, alteration, or damage caused after delivery.
C. REQUESTING A RETURN
Before returning an item, contact our customer support team:
Email:
service@kenqavo.com
Customer Service:
+1 719-283-8636
Please provide:
- Your order number;
- The item you would like to return;
- Your reason for requesting the return;
- Relevant photographs if the item is damaged, defective, or incorrect.
Do not send merchandise to our registered business address unless our support team specifically provides that address as part of your return instructions.
D. RETURN SHIPPING
For ordinary returns resulting from size preference, style preference, change of mind, or similar reasons, return shipping costs are generally the responsibility of the customer.
If we confirm that you received a damaged, defective, or incorrect item, we will review the circumstances and provide an appropriate resolution.
E. RESTOCKING FEES
Kenqavo does not charge a restocking fee for eligible returns.
F. WRONG SIZE OR FIT
Because clothing and footwear fit may vary by design, customers should review the available product information and size options before ordering.
If you selected the wrong size and the item is otherwise eligible for return, it may be returned under this policy.
Standard return shipping costs generally remain the customer's responsibility.
G. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please contact us promptly if:
- The wrong product was delivered;
- The item arrived damaged;
- The product has a material defect;
- The size or color received is different from the order.
Include clear photographs and your order number so that we can review the issue.
Depending on the circumstances, we may provide a replacement, refund, or another appropriate solution.
H. REFUNDS
Once an eligible return is received and inspected, we will notify you of the outcome.
Approved refunds are issued to the original payment method.
Financial institutions and payment providers may require additional time to post the refund after it has been issued.
I. NON-RETURNABLE PRODUCTS
Certain products may not be returnable for hygiene, personalization, final-sale, or other product-specific reasons.
Where applicable, restrictions will be disclosed on the relevant product page before purchase.
J. CANCELLATIONS
Orders may be canceled within 24 hours after purchase, provided the order has not already shipped.
If the order has already shipped, the return process must be followed after delivery.
K. CONTACT
Brand:
Kenqavo
Operated by:
CLOUTCREW LTD
Email:
service@kenqavo.com
Customer Service:
+1 719-283-8636
Registered Address:
1607 E 12th St
Pueblo, CO 81001
United States
Website:
https://kenqavo.com