Shipping policy
SHIPPING & DELIVERY POLICY
Last updated: October 14, 2026
Kenqavo ships men's apparel and footwear orders to customers through supported shipping and fulfillment services.
This policy explains our general order processing, delivery, tracking, and address procedures.
ORDER PREPARATION
After successful payment, orders are generally prepared within 1–3 business days.
Processing may include:
- Payment confirmation;
- Order verification;
- Product allocation;
- Packing;
- Preparing the shipment for the carrier.
Orders placed during weekends, public holidays, promotional periods, or periods of high demand may require additional processing time.
UNITED STATES DELIVERY
For orders shipped within the United States, estimated delivery generally takes 7–12 business days after the order has completed processing.
These are estimated delivery periods rather than guaranteed delivery dates.
Delivery may be affected by:
- Carrier delays;
- Weather conditions;
- Holiday periods;
- Destination;
- Transportation disruptions;
- Increased shipping volume.
TRACKING YOUR ORDER
When tracking information becomes available, we will normally send a shipping confirmation email containing the tracking number or tracking link.
It may take additional time after shipment for the carrier's tracking system to display movement.
MULTIPLE ITEMS AND SEPARATE PACKAGES
Orders containing multiple apparel or footwear items may occasionally be shipped separately.
If this happens:
- Packages may arrive on different dates;
- Separate tracking numbers may be provided;
- Receiving one package does not necessarily mean the entire order has been delivered.
SHIPPING ADDRESS ACCURACY
Customers are responsible for entering a complete and accurate shipping address during checkout.
If an address needs to be corrected, contact us as quickly as possible:
service@kenqavo.com
Customer Service:
+1 719-283-8636
We cannot guarantee that an address can be changed after an order has entered processing or shipment.
DELIVERY DELAYS
If an order is delayed, tracking information should generally be used as the primary reference for shipment progress.
If tracking has not updated for an extended period, please contact our support team.
DELIVERED BUT NOT FOUND
If tracking shows that your package was delivered but you cannot locate it, we recommend checking:
- The surrounding delivery area;
- Other household members;
- Neighbors;
- Building reception or management;
- The delivery carrier.
If the package remains missing, contact us with your order number and tracking details.
DAMAGED PACKAGES
If an order arrives visibly damaged, please retain the packaging where possible and take photographs of both the package and product.
Contact:
service@kenqavo.com
and include your order number and photographs so we can review the situation.
CONTACT INFORMATION
Kenqavo
Operated by CLOUTCREW LTD
Email:
service@kenqavo.com
Customer Service:
+1 719-283-8636
Registered Address:
1607 E 12th St
Pueblo, CO 81001
United States
Website:
https://kenqavo.com